Job Title: Front Desk Receptionist Reports To: HR/Operations Manager FLSA Status: Hourly/Non-Exempt Date: 05/11/2022
Basic Purpose of This Job
Schedules patients for appointments with the doctors and checks patients in and out at the time of the visit by performing the following duties.
Duties and Responsibilities
Treats patients with respect and sensitivity and exhibits behavior which projects a caring and compassionate attitude.
Answers phone calls and directs them to the appropriate person. Prioritize emergency calls and forward to appropriate personnel immediately.
Pages physicians when necessary to confer with other physicians regarding mutual patients.
Take messages from patients and forward them to a Medical Assistant (M.A.) for handling. Forwards messages requesting medication refills along with the patient’s chart to the M.A. for processing.
Schedule appointments with the physician and enters date and time into computerized scheduler.
Greets patients and checks them in for their appointment.
Scans and uploads patient intake forms and insurance cards to patient’s medical record. Instruct patient on the forms to be completed and signed. Collect co-pay. Enter patient and insurance information into the system.
Verify the patient information and insurance information are current and accurate on return visits. Collect co-pay.
Checks patient out after visit, and schedules additional visits if applicable. Prints patient education or information ordered by physician.
Makes reminder calls for appointments scheduled the following day.
Contacts patients who do not arrive for their scheduled appointment and reschedule if necessary.
Processes medical records requests and sends them to requesting party or entity.
Assist M.A.’s, physicians, and other personnel as requested to maintain facility efficiency.
Other duties as assigned.
Strong communication skills; bilingual is a plus.
Education: High School Diploma or equivalent
Experience (Preferred): One to two years of experience in a medical office.
Ability to work quickly and accurately, with attention to detail.
Able to demonstrate independent judgment and initiative.
Job Title: Medical Assistant Reports To: Clinical Manager/Physicians FLSA Status: Hourly/Non-Exempt Date: 05/11/2022
Basic Purpose of This Job
The Medical Assistant works closely with an assigned physician in caring for patients and performs all necessary duties and procedures for patient care, as directed.
Areas of Responsibilities:
Triage patients and administer appropriate treatment under the direction of a physician or other medical provider staff.
Prepare examination room for each patient visit; ensure adequate supplies and appropriate instruments are available and room is cleaned after every patient.
Greets and rooms patient, takes and records all vitals to detect deviations and assess the condition of the patient. Documents patient history, medication, and all other information in patient electronic medical records. Review patient information and questionnaires to ensure accuracy and completion.
Order prescriptions electronically or call pharmacies with prescription and/or refill.
Instructs patients on pertinent information essential to their care and treatment, including handouts and medical instructions.
Complies with OSHA and HIPAA policies while performing all duties.
Schedule physical therapy, imaging, or clinic appointments as necessary. Obtain prior authorization for these as needed.
Prepares a patient list for the day, pull charts and x-rays, and other necessary reports for providers.
Remove sutures, aspirate fluids, prepare cast materials, cut/saw casts, remove pins, remove sutures, change bandages, change wound vac, and any other procedures requested by the physician.
Empty, clean, and refill instrument trays. Restock rooms. Unpack orders as they are received or as soon as possible.
Answer phones and take messages as needed.
Certified Medical Assistant
One to two years of experience in a medical office (preferred)